Privacy Policy

What This Page Covers

Water Filtration Farmers Branch runs this website to explain our water testing, filtration and maintenance work for homeowners in Farmers Branch, TX and the surrounding area. The site is informational. It has no accounts, no forms and no online checkout, so there is very little for us to collect.

This policy explains what does get recorded, why, and what we do with the information you choose to give us over the phone.

What the Website Records Automatically

Like nearly every website, ours sits on a server that keeps ordinary logs. A log entry typically includes your IP address, browser type, the page you asked for and the time of the request. These logs help keep the site running and let us spot broken pages or unusual traffic.

We may also use basic analytics cookies. They show us things like which pages get read and roughly how visitors find the site, in aggregate. We use that to decide which pages need clearer explanations, not to build a profile of you. You can block or clear cookies in your browser settings, and the site will still work.

What You Share When You Call

The only way to reach us is by phone at (972) 687-7743. When you call, you decide what to tell us. That usually means your name, a callback number, your address in the service area and a description of what you notice in your water, such as a chlorine smell, staining on fixtures or a filter that is overdue for a change.

We use those details to answer your question, schedule a visit and do the work. If we test water at your home, the results belong to that job and are discussed with you.

Who Else Sees It

We do not sell or rent your information. Details from a call stay within our business except where a service provider is needed to run the website or analytics, or where the law requires us to share them.

Keeping Information Safe

We take reasonable, practical steps to protect what we hold, such as limiting who can see job records. No website or phone system is perfectly secure, so please avoid sharing anything over the phone that we do not need to help with your water.

Children

This site is written for adult homeowners. We do not knowingly collect information from children.

Changes and Questions

If we change how the site works, we will update this page so it stays accurate.

Questions about your information, including a request to correct or remove details you gave us, are welcome on the same line we use for service calls, (972) 687-7743, and we will walk through it with you.